Privacy Policy

The controller of your personal data is Rento Reservations L.L.C-FZ, a limited liability company registered in Meydan Free Zone, Dubai, United Arab Emirates (formation number 2653431), which operates AIDO. Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. For any privacy question or request, write to [email protected].

• Account data. You sign in with the phone number and password of your existing account. We use your account to sign you in, keep you signed in and link your conversations, trips and settings to you. Your sign-in token is kept in your device's secure storage.
• Conversations. What you type to AIDO and, when you use voice, the transcript of what you said. We use them to answer you and to run the trip features you ask for, and we keep them on our servers so the conversation can continue.
• Voice audio. The microphone is used only while you are in a voice conversation with AIDO. Your voice is streamed in real time to our AI provider (see section 4), either directly from your device or through our voice server, which passes it on without recording it, so it can be understood and answered. We do not keep the audio, and it is not used for advertising.
• Personal AI memory (optional). AIDO asks before it learns from your conversations. If you agree, it remembers things such as your preferences, interests and the places you talk about, so its answers fit you better. In the app you can see what it remembers, correct or delete single items, delete what it learned, delete everything, and turn learning off at any time.
• Trips and searches. The flights, cars and places you search for and the items you add to your trip.
• Approximate location for weather. To show local weather, the app estimates your city from your IP address. It does not use your device location for this.
• Device location (optional). Only if you start an activity (for example a walk) and allow location access: your route is recorded while the activity runs, in the foreground only, and stays on your device. AIDO does not use location in the background.
• Camera, NFC and motion (optional). The camera is used only when you open the scanner to read a QR code, and NFC only when you tap Scan; results are shown on your device. With your permission, the app can count your steps and uses device motion for on-screen effects. This data stays on your device and is not sent to us.
• Notifications (optional). If you allow notifications, the app schedules reminders, such as timers, on your device.
• Technical data. IP address, device model, operating system and app version, and server logs, to deliver the service, keep it secure and fix problems.

We do not sell your personal data, and we do not use it for advertising. The app contains no advertising SDKs. If you turn on “Usage and crash statistics” in the app's privacy settings (off by default), the app sends usage events and crash reports to Google Firebase, without your name, email, phone number, messages or payment details; you can turn this off at any time.

• Performance of our contract with you: your account, conversations, searches and trips.
• Your consent: personal AI memory, device features you switch on such as location, microphone, camera, motion and notifications, usage and crash statistics in the app, and website analytics. You can withdraw consent at any time in the app, in your device settings or with “Cookie settings” on the website.
• Our legitimate interests: security, abuse prevention and improving reliability.
• Legal obligations, where the law requires us to keep or disclose data.

We share personal data only with service providers that help us run AIDO:

• AI provider (currently OpenAI) to understand your messages and voice and generate replies. Your conversation content and, in voice conversations, your voice audio are sent to it for this purpose and processed under its terms for business API customers.
• Travel suppliers that provide flight and car availability, receiving the details of your search (for example route, dates and number of travellers).
• Weather, place and image services: GeoJS receives your IP address to estimate your city; Open-Meteo and MET Norway (api.met.no) receive the coordinates of a place to return a forecast; Wikimedia (Wikipedia) receives the name of a place to return a short description; NASA GIBS provides globe imagery; Pexels serves some of the photos shown in the app. These services receive your IP address when your device loads their content, but not your name or account.
• Infrastructure: our hosting providers, Cloudflare for this website, jsDelivr for map components, and Expo for app updates.
• Google (Firebase Analytics and Crashlytics for the app, Google Analytics and Google Tag Manager for this website), only for people who allow usage statistics in the app or analytics on the website, to measure use and fix crashes.
• Authorities, when required by law or to protect rights and safety.

Some providers, including OpenAI and Google, process data outside your country, including in the United States.

• Account data: while your account is open.
• Conversations: kept for a limited period after your last activity in that conversation, then deleted automatically.
• Personal AI memory: what you set or tell AIDO to remember stays until you delete it; what AIDO learned on its own expires automatically when it is not reinforced. You can delete any of it at any time in the app.
• Voice audio: not stored by us; transcripts follow the conversation rules above.
• On-device data (activity routes, steps, settings): stays on your device until you delete it or remove the app.
• Usage and crash statistics, and website analytics: no more than 14 months.
• Technical logs: for a limited period for security and troubleshooting, then deleted.

You can access, correct, export or delete your personal data, object to or restrict some processing, and withdraw consent at any time. Personal AI memory can be viewed and deleted directly in the app. To delete your account or exercise any other right, email [email protected] from the phone number or email address linked to your account.

If you are in the EEA or UK, you may also complain to your local data protection authority.

Data is encrypted in transit, sign-in tokens are kept in your device's secure storage, and access to personal data is limited to people and systems that need it. No system is perfectly secure, so please use a strong, unique password.

AIDO is not directed at children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact [email protected] and we will delete it.

aidopro.live does not require an account. If you choose a language, your choice is remembered in your browser's local storage on your device; it is not sent to us.

Analytics, only if you allow it. With your permission, we use Google Analytics, through Google Tag Manager, to understand how the site is used: pages viewed, approximate location (country or city), device and browser type, and how you arrived. It stays off until you choose “Allow” in the cookie notice, and advertising features are not used. If you allow it, Google Analytics sets cookies (_ga and _ga_…) and Google receives your IP address and these usage details. We keep analytics data for no more than 14 months. Your choice is saved in your browser's local storage; you can change it at any time with “Cookie settings” at the bottom of the page, and withdrawing your permission deletes the analytics cookies.

Our hosting provider and Cloudflare process your IP address and basic request data to deliver the site and keep it secure; Cloudflare may set a strictly necessary security cookie when it checks for abusive traffic.

We will update this page when our practices change and show the date at the top. For important changes, we will also tell you in the app.